Privacy Policy

Home
Privacy Policy

Last updated: 23 September 2026

This policy explains what personal data Dental Zone collects, why we collect it, and the rights you have over it.

1. Who We Are

Dental Zone is a private dental clinic in Tirana, Albania, and is responsible for the personal data collected through this website and at the clinic.

Dental Zone
Rruga e Kavajës, Tirana Garden Building, Shkalla B, Kati 2 (Ashensor), 1002, Tiranë, Albania
Phone / WhatsApp: +355 69 919 0560
You can also reach us through our contact page.

2. What We Collect

Through this website we collect only what you choose to send us:

Contact form: your name, email address, phone number and the message you write.
Appointment request form: your name, email address, phone number, the service you are interested in, your preferred date and time, and any notes you add.

Please do not send detailed medical history or sensitive health information through the website forms or social media. Clinical information is recorded during your visit, in your patient file at the clinic.

As with most websites, our hosting provider may also log standard technical information such as IP address, browser type and pages requested, for security and reliability purposes.

3. Why We Use It

We use personal data for the following purposes:

To reply to your enquiry and arrange or confirm an appointment — at your request, in order to provide our service.
To provide dental treatment and keep accurate patient records — for the provision of health care and to meet our legal obligations.
To keep the website and clinic systems secure and functioning — based on our legitimate interest in running the clinic safely.

4. Health Information

Information about your oral and general health is sensitive personal data and receives additional protection. It is accessible only to the clinical team involved in your care and is handled under professional confidentiality obligations.

5. How Long We Keep It

Enquiry and appointment messages are kept only as long as needed to handle your request and for our internal records. Patient clinical records are retained for the period required by applicable Albanian healthcare and accounting legislation.

6. Who We Share It With

We do not sell your personal data and we do not use it for advertising. We may share it with:

dental laboratories or specialists directly involved in your treatment;
service providers who support the clinic, such as IT, hosting or email providers, under confidentiality obligations;
public authorities, where we are legally required to disclose information.

7. Cookies and Third-Party Content

This website does not use advertising or analytics tracking. The template libraries bundled with the site may store a functional cookie or local browser setting to remember interface preferences.

Our contact page embeds a Google Maps frame. When you open that page, Google may receive your IP address and set its own cookies, governed by Google's own privacy terms. Links to Facebook, Instagram, WhatsApp and Google take you to services that operate under their own privacy policies.

8. Your Rights

Under Albanian data protection law you may ask us to:

give you access to the personal data we hold about you;
correct data that is inaccurate or incomplete;
delete data, where no legal retention obligation applies;
restrict or object to certain processing;
provide a copy of the data you gave us;
withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details above. You also have the right to lodge a complaint with the Information and Data Protection Commissioner (IDP) of the Republic of Albania.

9. Security

We apply appropriate organisational and technical measures to protect personal data, including restricted access to patient records. Please note that no transmission over the internet can be guaranteed to be completely secure, which is why we ask you not to send sensitive health details through web forms or social media messages.

10. Children

For patients under 18, appointment requests and consent are handled through a parent or legal guardian.

11. Changes to This Policy

We may update this policy from time to time. The date shown at the top of this page indicates when it was last revised.

12. Contact Us

For any question about this policy or about how your data is handled: